Sauce Mania Shipping and Delivery Information
Last updated: 29 May 2026
Below are answers to common questions about shipping and delivery for Sauce Mania orders.
Sauce Mania ships from Brisbane, Australia.
For questions about shipping, delivery, damaged parcels or incorrect orders, please contact us:
Email: support@saucemania.com.au
Phone: 0490 546 353
Postal address: PO Box 1217, Park Ridge QLD 4125
1. Where do you deliver?
Sauce Mania currently accepts orders from, and delivers to, addresses within Australia only.
We do not currently offer international shipping.
2. Can I change my delivery address after placing an order?
After you place an order, there may be a brief window where it is possible to update or correct the shipping address before the order is packed and dispatched.
Please check your order confirmation email carefully. If you notice an error, contact us immediately using the Contact Us page, by email at support@saucemania.com.au, or by phone on 0490 546 353.
We will do our best to update the shipping address before dispatch. However, we cannot guarantee that changes can be made once an order has entered the packing or dispatch process.
If an order is shipped to an incorrect or incomplete address supplied by you, you may be responsible for any return shipping costs, redelivery costs, carrier fees, administrative costs, packaging costs or other reasonable costs incurred by us.
3. How quickly will my order be shipped?
Orders are generally processed and shipped in the order in which they are received.
The shipping method you select affects the delivery speed after dispatch. It does not usually move your order ahead of other orders in the packing queue.
We generally aim to dispatch orders as follows:
Australia Post orders received before 12pm on a business day are generally shipped the same business day where possible.
Australia Post orders received after 12pm, or on weekends or public holidays, are generally shipped the next business day where possible.
Orders shipped with other third-party carriers are generally shipped once per business day and are usually dispatched the next business day after they are received, where possible.
These dispatch timeframes are estimates only and may vary during peak periods, stock shortages, public holidays, carrier disruptions, high order volumes, staff shortages or events outside our reasonable control.
4. What shipping methods do you offer?
The shipping methods available at checkout may vary depending on your delivery address, order weight, order size, cart contents, carrier availability and other operational factors.
We may offer shipping methods including:
- Australia Post Parcel Post
- Australia Post Express Post
- Other third-party courier or carrier services
We may change, add, remove or replace shipping providers at any time where reasonably necessary.
Parcel Post is our standard Australia Post delivery option.
Express Post is our express Australia Post delivery option. Express Post is generally faster than Parcel Post, but delivery time depends on the destination and whether the delivery address is within the Australia Post Express Post next business day delivery network.
Other third-party courier or carrier services may be available for some orders where they provide a suitable or cost-effective delivery option. Availability may depend on your delivery address, parcel size, parcel weight, carrier coverage, collection arrangements and other operational factors.
5. When will my order arrive?
Delivery timeframes are estimates only and cannot be guaranteed by Sauce Mania.
Once your order has been dispatched, delivery will be handled by the selected third-party carrier. Actual delivery times may vary due to carrier volume, public holidays, weather, network delays, regional or remote delivery routes, incorrect addresses, failed delivery attempts, industrial action or other events outside our control.
As a general guide, please allow:
Parcel Post
Allow approximately 3 to 5 business days for many East Coast capital city and major regional deliveries.
For Perth, Western Australia, Northern Territory, Tasmania, remote locations and some regional areas, please allow additional time. Delivery may take up to 10 business days or longer in some circumstances.
Express Post
Express Post is generally the fastest Australia Post option.
Next business day delivery may be available where both the lodgement location and the destination are within the Australia Post Express Post next business day delivery network and all Australia Post service conditions are met.
If the delivery address is outside the Express Post next business day delivery network, Express Post may still be faster than Parcel Post, but next business day delivery may not apply.
Other third-party couriers or carriers
Delivery times for other third-party courier or carrier services vary depending on the carrier, destination, service level, collection schedule and delivery network.
Estimated delivery times shown at checkout or in tracking information are guides only and may change after dispatch.
6. Do you deliver to PO Boxes, Parcel Lockers or Parcel Collect addresses?
Australia Post Parcel Post and Australia Post Express Post can generally be used for delivery to PO Boxes, Parcel Lockers and Parcel Collect locations, subject to Australia Post requirements, size limits and collection timeframes.
Other third-party couriers or carriers may not deliver to Australia Post owned or managed locations, including Post Offices, PO Boxes, locked bags, Parcel Lockers or Parcel Collect locations.
If you want delivery to a PO Box, Parcel Locker or Parcel Collect location, please select an Australia Post shipping option at checkout.
7. Can I track my order?
Yes. Australia Post and other third-party carriers generally provide tracking for eligible parcel deliveries.
Once your order has been dispatched, tracking information will usually be sent to the email address or phone number supplied with your order.
Tracking updates are provided by the carrier. Tracking information may not update immediately and may vary depending on how and when the parcel is scanned within the carrier network.
8. What if I am not home when my order arrives?
Delivery procedures depend on the carrier and the shipping method selected.
Parcel Post
Parcel Post orders may be left in a safe place where authority to leave or Safe Drop is available and the Australia Post driver considers the location safe.
If the parcel cannot be safely left, Australia Post may take it to a Post Office, Parcel Locker, Parcel Collect location or other collection point.
Express Post
Express Post delivery procedures may vary depending on the service used and Australia Post requirements.
Where a signature is required and you are not home, Australia Post may leave a card or digital notification and take the parcel to a Post Office or collection point.
Other third-party couriers or carriers
Other third-party couriers or carriers may leave a parcel in a safe place, attempt redelivery, deliver to a nearby collection point, contact you for delivery instructions, or return the parcel to sender depending on their delivery process and the service used.
9. Authority to leave, safe drop and collection points
If you request or accept authority to leave, Safe Drop, delivery to a Parcel Locker, delivery to a PO Box, delivery to Parcel Collect, redirection, or delivery to a collection point, you accept the risks associated with that delivery method.
We are not responsible for theft, loss, heat exposure, weather exposure, animal damage, third-party interference, delayed collection or deterioration after a parcel has been delivered in accordance with your instructions or the carrier’s delivery process, except to the extent required by law.
If a parcel is awaiting collection from Australia Post, a third-party courier, a courier depot, Post Office, Parcel Locker, Parcel Collect location or collection point, it is your responsibility to collect it within the carrier’s required timeframe.
10. What happens if my order is returned to Sauce Mania?
If an order is returned to us because:
- you entered an incorrect or incomplete shipping address
- you failed to collect the parcel within the carrier’s required collection period
- the carrier could not complete delivery after reasonable attempts
- you refused delivery
- you failed to respond to carrier delivery notifications
- the address was unsafe, inaccessible, invalid or otherwise undeliverable
then you may be responsible for any return shipping costs, redelivery costs, carrier fees, administrative costs, packaging costs and any other reasonable costs incurred by us.
If you want the order sent again, you must pay the applicable redelivery cost before the order is dispatched again.
If you ask to cancel an order that has been returned to us due to your error, failure to collect, refusal of delivery or incorrect address, we may deduct the original shipping cost, return shipping cost, payment processing cost and a reasonable restocking or administration fee from any refund, to the extent permitted by law.
If a returned product is damaged, unsafe, opened, heat affected, expired, spoiled, contaminated or no longer suitable for resale by the time it is returned to us, we may refuse a change of mind refund or deduct the loss from any amount otherwise payable, to the extent permitted by law.
11. What if my order is incorrect, damaged or missing items?
If your order arrives damaged, leaking, broken, incorrect, incomplete or missing items, please contact us as soon as possible.
Email: support@saucemania.com.au
Phone: 0490 546 353
To help us resolve the issue quickly, please provide:
- your order number
- a clear description of the issue
- photos of the damaged or incorrect item
- photos of the external packaging
- photos of the shipping label
- any other information reasonably required to assess the issue.
For broken, cracked, punctured or leaking bottles, photographic evidence will usually be required before we can assess the claim.
Please do not dispose of the product or packaging until we have confirmed whether it is needed for assessment, return, carrier investigation or insurance purposes.
Where a product is confirmed to be damaged, faulty, incorrect, unsafe or not as described, we will provide a remedy in accordance with Australian Consumer Law.
Minor cosmetic damage to external packaging, labels, caps, boxes or containers that does not affect the safety, quality, function or use of the product will not usually be treated as a damaged or faulty product.
12. How to save on shipping
You can often reduce the shipping cost per bottle by ordering more than one bottle at a time.
Because shipping is usually charged per parcel rather than per individual bottle, adding extra bottles to the same order can make the delivery cost more economical on a per-bottle basis.
Orders over $120 qualify for free standard shipping where the free shipping option is available at checkout and the order meets any applicable conditions.
13. Important delivery notes
Delivery estimates are guides only.
Sauce Mania is not responsible for carrier delays once an order has been dispatched, except to the extent required by law.
We may treat an order as delivered where the carrier tracking shows that it has been delivered to the address, PO Box, Parcel Locker, Parcel Collect location, collection point, safe place, nominated recipient or other delivery location selected or authorised by you, unless there is clear evidence of carrier error.
Nothing in this Shipping and Delivery Information limits your rights under Australian Consumer Law.