Sauce Mania Privacy POlicy

Last updated: 29 May 2026

1. Overview

This Privacy Policy explains how Sauce Mania Pty Ltd collects, uses, stores, discloses and protects personal information.

This Privacy Policy applies when you visit our website, create an account, place an order, contact us, subscribe to our marketing, interact with us on social media, submit a product review, make a wholesale enquiry, or otherwise deal with Sauce Mania.

In this Privacy Policy, “Sauce Mania”, “we”, “us” and “our” refer to Sauce Mania Pty Ltd.

Business name: Sauce Mania Pty Ltd

ABN: 14 660 126 349

Website: saucemania.com.au

Email: support@saucemania.com.au

Phone: 0490 546 353

Postal address: PO Box 1217, Park Ridge QLD 4125

Location: Brisbane, Australia

By using our website or providing personal information to us, you agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. Personal Information We Collect

We may collect personal information from you when you:

  1. visit or browse our website;
  2. create an account;
  3. place an order or attempt to place an order;
  4. make a payment;
  5. subscribe to our newsletter or marketing communications;
  6. contact us by email, form, phone, social media, post or other means;
  7. submit a product review, comment, testimonial, photo or other content;
  8. enter a promotion, giveaway or competition;
  9. make a wholesale, trade, stockist or supplier enquiry;
  10. interact with our advertising, emails, website or social media pages.

The types of personal information we may collect include:

  1. your name;
  2. billing address;
  3. shipping address;
  4. email address;
  5. phone number;
  6. account login details;
  7. order history;
  8. products viewed, purchased, returned or reviewed;
  9. payment-related information;
  10. delivery instructions;
  11. messages, enquiries, complaints and customer service records;
  12. business name, ABN, role or trading details if you make a wholesale or trade enquiry;
  13. marketing preferences;
  14. reviews, comments, testimonials, images or feedback you provide;
  15. IP address, browser type, device information, location-related data, time zone and website usage data.

We do not intentionally collect sensitive information unless it is necessary for a specific purpose or you choose to provide it to us. For example, you may choose to tell us about an allergy, intolerance, dietary requirement or medical concern when asking about a product. If you provide this information to us, we will only use it for the purpose of responding to your enquiry or as otherwise permitted by law.

3. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you use the website.

This may include:

  1. IP address;
  2. browser type;
  3. device type;
  4. operating system;
  5. time zone;
  6. pages viewed;
  7. products viewed;
  8. links clicked;
  9. referring websites or search terms;
  10. dates and times of visits;
  11. shopping cart activity;
  12. checkout activity;
  13. interactions with emails, advertising or website features.

We may collect this information through cookies, server logs, pixels, web beacons, tags, analytics tools, advertising tools and similar technologies.

4. Cookies And Similar Technologies

Cookies are small data files placed on your device or browser. We use cookies and similar technologies to operate the website, remember your preferences, manage shopping carts, process checkouts, improve website performance, analyse traffic, detect fraud, personalise content and measure advertising performance.

Cookies may be used for:

  1. essential website functionality;
  2. account login and session management;
  3. shopping cart and checkout operation;
  4. payment and fraud prevention;
  5. analytics and website performance;
  6. advertising and remarketing;
  7. remembering preferences;
  8. security and abuse prevention.

You can usually disable or block cookies through your browser settings. However, if you disable essential cookies, parts of our website may not function properly, including account login, shopping cart and checkout functions.

5. Payment Information

When you make a purchase, payment information is processed by third party payment providers made available at checkout, such as credit card processors, PayPal, Stripe, Afterpay, or other payment services we may use from time to time.

We do not store full credit card numbers on our own systems.

Payment providers may collect, process and store payment information in accordance with their own terms and privacy policies.

We may receive limited payment-related information, such as payment status, transaction ID, card type, last four digits of a card, fraud-screening result, billing details, refund status or chargeback information.

6. How We Use Personal Information

We use personal information for purposes including:

  1. processing and fulfilling orders;
  2. accepting payments and issuing refunds;
  3. arranging shipping and delivery;
  4. providing invoices, receipts and order confirmations;
  5. managing customer accounts;
  6. responding to enquiries, complaints and customer service requests;
  7. handling returns, refunds, damaged parcel claims and warranty issues;
  8. screening orders for fraud, abuse, chargebacks or security risks;
  9. improving our website, products, services and customer experience;
  10. analysing website traffic, sales trends and marketing performance;
  11. sending order updates, delivery updates and service communications;
  12. sending marketing communications where you have consented or where otherwise permitted by law;
  13. personalising website content, advertising and product recommendations;
  14. conducting promotions, giveaways or competitions;
  15. managing wholesale, trade, supplier or business enquiries;
  16. maintaining business, accounting, tax and legal records;
  17. enforcing our Terms and Conditions;
  18. protecting our rights, property, customers, website and business;
  19. complying with legal, regulatory, tax, accounting and law enforcement obligations.

7. Direct Marketing

We may use your personal information to send you marketing communications about Sauce Mania products, promotions, offers, news, content or related services where you have consented or where we are otherwise permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you non-marketing communications, such as order confirmations, shipping updates, account notices, customer service responses, refund confirmations, security notices or legally required communications.

8. Behavioural Advertising And Analytics

We may use analytics and advertising tools to understand how customers use our website, measure marketing performance, improve our services, and provide relevant advertising.

These tools may include services such as Google Analytics, Google Ads, Meta/Facebook advertising tools, email marketing platforms, website analytics tools, and similar services that we may use from time to time.

These services may use cookies, pixels, tags, web beacons or similar technologies to collect information about your use of our website and your interaction with our advertising.

You can manage some advertising preferences through your browser, device settings, Google advertising settings, Meta advertising settings, or relevant industry opt-out tools.

9. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

  1. payment processors;
  2. banks and financial institutions;
  3. shipping carriers and courier companies;
  4. warehouse, fulfilment and logistics providers;
  5. website hosting providers;
  6. IT support providers;
  7. website developers and maintenance providers;
  8. fraud prevention and security providers;
  9. analytics and advertising providers;
  10. email marketing and communication platforms;
  11. customer service platforms;
  12. accounting, bookkeeping, tax and legal advisers;
  13. insurers;
  14. suppliers or manufacturers where required to resolve a product issue;
  15. government agencies, regulators, courts, tribunals, law enforcement bodies or other authorities where required or permitted by law;
  16. a purchaser or potential purchaser of our business or assets, subject to appropriate confidentiality protections.

We do not sell customer lists.

10. Overseas Disclosure

Some of the third party service providers we use may store, process or access personal information outside Australia.

This may include countries such as the United States, Canada, New Zealand, the United Kingdom, countries in the European Economic Area, Singapore, or other countries where our service providers or their related entities operate.

The exact countries may change depending on the providers we use from time to time.

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that the disclosure is lawful and that personal information is handled appropriately.

11. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure.

These steps may include:

  1. secure website connections where appropriate;
  2. access controls;
  3. password-protected systems;
  4. payment processing through third party payment providers;
  5. fraud screening;
  6. website security tools;
  7. data backups;
  8. limiting access to personal information to people who need it for business purposes;
  9. monitoring for suspicious activity;
  10. using reputable service providers.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

12. Data Retention

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, maintain business records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our business.

Order, invoice, payment, refund, shipping, tax and accounting records may need to be retained for legal, business, accounting or tax reasons.

If personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

13. Accessing And Correcting Your Personal Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making corrections.

In some cases, we may refuse access or correction where permitted by law. If we refuse a request, we will provide a reason where reasonable and lawful to do so.

14. Deleting Personal Information

You may ask us to delete personal information we hold about you.

We will consider deletion requests in accordance with applicable law.

We may not be able to delete information that we are required or permitted to keep, including order records, tax records, accounting records, fraud prevention records, dispute records, legal records, or information required to complete an order or provide customer service.

15. Privacy Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy complaints.

Contact details:

Sauce Mania Pty Ltd

Email: support@saucemania.com.au

Phone: 0490 546 353

Postal address: PO Box 1217, Park Ridge QLD 4125

Location: Brisbane, Australia

Please include your name, contact details, and a clear description of your concern.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

16. Third Party Websites

Our website may contain links to third party websites, applications, social media platforms, payment services, delivery services, review platforms or other external services.

We are not responsible for the privacy practices, security, content or policies of third party websites or services.

You should review the privacy policy of any third party website or service before providing personal information to them.

17. Social Media And Public Content

If you interact with us on social media, leave a public comment, tag us, submit a product review, or otherwise post public content about Sauce Mania, that information may be visible to others depending on the platform and your privacy settings.

We may use public reviews, testimonials, comments, images or posts for business, marketing or promotional purposes, subject to our Terms and Conditions and applicable law.

18. Children

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us without appropriate consent, please contact us.

19. International Customers

If you access our website or purchase from us from outside Australia, you acknowledge that your personal information may be collected, used, processed and stored in Australia and other countries where our service providers operate.

If you are located in a jurisdiction that provides additional privacy rights, you may contact us to exercise any rights that apply to you.

20. Changes To This Privacy POlicy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, legal obligations or privacy practices.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

21. Contact Us

For more information about our privacy practices, to request access to or correction of your personal information, or to make a privacy complaint, please contact us:

Sauce Mania Pty Ltd

ABN: 14 660 126 349

Email: support@saucemania.com.au

Phone: 0490 546 353

Postal address: PO Box 1217, Park Ridge QLD 4125

Location: Brisbane, Australia